Legal
Privacy Policy
Your privacy matters to hn888. This Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have over your own data.
1. Introduction and Scope
hn888 ("hn888", "We", "Us", or "Our") is committed to protecting the privacy and personal data of all users who access or register on the hn888 platform at hn888.ws (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, share, store, and protect personal information in connection with your use of the Platform and all associated services, including cricket betting, live casino, slots, crash games, and customer support channels.
This Policy applies to all Players, registered users, and visitors to the Platform, regardless of whether they are accessing hn888 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other location in Bangladesh. By using the Platform, you consent to the data practices described in this Policy. If you do not agree with this Policy, you must not use the Platform.
hn888 does not sell, rent, or trade your personal data to third-party advertisers or marketing companies. Your data is used solely to operate the Platform, process transactions, meet legal obligations, and improve your experience.
Your Privacy at a Glance
Six core commitments that define how hn888 handles your personal data.
All data transmitted between your device and hn888 is protected by industry-standard 256-bit SSL encryption.
hn888 never sells or rents your personal information to any third party for marketing or advertising purposes.
You may request a copy of all personal data hn888 holds about you at any time by contacting our support team.
Players may request deletion of their personal data. Requests are reviewed within 30 days, subject to legal retention obligations.
hn888 is browser-based. We do not access your device camera, microphone, contacts, or location without your explicit consent.
hn888 uses only essential and performance cookies. No cross-site tracking or third-party advertising cookies are deployed.
2. Information We Collect
hn888 collects personal data only to the extent necessary to provide the Platform and comply with applicable legal obligations. The categories of data we collect, the source of that data, and the purpose for which it is collected are set out in the table below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, national ID number, selfie photograph for KYC | Account registration, age verification, and KYC compliance |
| Contact Data | Mobile phone number, email address | Account verification, two-factor authentication, and support communications |
| Financial Data | bKash/Nagad/Rocket mobile wallet number, transaction IDs, deposit and withdrawal history | Payment processing, fraud prevention, and anti-money laundering compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, and service improvement |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Personalisation, responsible gaming monitoring, and product improvement |
3. How We Use Your Information
hn888 uses personal data only for specified, explicit, and legitimate purposes. We do not process your data in a manner that is incompatible with the purposes for which it was collected. The following are the primary purposes for which we use your personal information.
- To create and manage your hn888 Player Account, including verifying your identity and age (21+ policy) at registration and at any point during your use of the Platform.
- To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to reconcile transaction records for financial accuracy and audit purposes.
- To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions.
- To monitor player activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling, and to apply deposit limits, session controls, or self-exclusion measures where appropriate.
- To send you service-related communications, including transaction confirmations, security alerts, account notifications, and updates about changes to the Platform's Terms and Conditions or Privacy Policy.
- To improve the Platform, analyse usage patterns, optimise game lobbies and betting interfaces, and develop new features that better serve players in Bangladesh.
4. Legal Basis for Processing
hn888 processes personal data only where a lawful basis exists. The following lawful bases apply to the data processing activities described in this Policy.
- Contract Performance: Processing is necessary to fulfil the contract between hn888 and the Player — specifically to operate the Player Account, process bets and game outcomes, and handle deposits and withdrawals.
- Legal Obligation: Processing is required for hn888 to comply with applicable anti-money laundering regulations, KYC requirements, tax reporting obligations, and fraud prevention mandates.
- Legitimate Interests: hn888 has a legitimate interest in processing certain technical and usage data to maintain Platform security, prevent fraud, and improve the overall service — provided that such processing does not override the Player's fundamental rights and freedoms.
- Consent: Where hn888 relies on your consent as the lawful basis for processing (for example, for sending optional promotional communications), you may withdraw that consent at any time by contacting hn888 support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing Your Information
hn888 does not sell or rent your personal data to any third party. However, in certain limited circumstances, hn888 may share your personal information with trusted third parties as described below. In all cases, data sharing is subject to appropriate data protection safeguards.
Circumstances in Which We May Share Data
- Payment Service Providers: hn888 shares transaction data (mobile wallet number, transaction amounts, reference IDs) with bKash, Nagad, Rocket, and Upay solely to process your deposit and withdrawal requests. These providers process data only as instructed by hn888 and in accordance with their own privacy obligations.
- Game Content Providers: Technical data (session tokens, game round IDs) is shared with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to enable gameplay and record game round outcomes. No personally identifiable information is shared beyond what is technically required.
- Legal and Regulatory Authorities: hn888 may be required by applicable law or a lawful order from a competent authority to disclose your personal data. hn888 will comply with any such order and will, where permitted, notify you of the disclosure.
- Fraud Prevention and Security Services: Anonymised or pseudonymised technical data may be shared with third-party fraud prevention and cybersecurity services to identify and block suspicious access patterns, bot activity, or account takeover attempts.
hn888 requires all third parties who receive personal data to maintain appropriate technical and organisational security measures and to process the data only for the purposes for which it was shared. hn888 does not authorise any third party to use your data for their own marketing or advertising purposes.
6. Payment Data and Financial Information
When you make a deposit or withdrawal on hn888 using bKash, Nagad, Rocket, or Upay, you provide your mobile wallet number and authorise the transaction through your payment provider's own interface. hn888 records the transaction reference number, the amount in BDT, the timestamp, and the wallet number associated with your account. This information is used exclusively to reconcile your account balance, process payouts, and satisfy anti-money laundering reporting requirements.
hn888 does not store full payment credentials such as PIN numbers, bKash/Nagad account passwords, or bank account login details. All sensitive payment authentication is handled directly by the relevant payment provider on their secure infrastructure. hn888 receives only the confirmation and reference data needed to credit or debit your Platform account.
All financial records associated with your hn888 account are retained for a minimum of 5 years from the date of the last transaction on your account, in compliance with standard anti-money laundering record-keeping requirements. This retention period applies even if you close your account.
7. Cookies and Tracking Technologies
hn888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser. They enable hn888 to recognise your device between sessions, maintain your login state, and measure how the Platform is used. hn888 does not use cookies to build advertising profiles or to track your activity across third-party websites.
Types of Cookies We Use
- Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cookies cannot be disabled without breaking core Platform functionality.
- Performance and Analytics Cookies: Used to measure page load times, identify errors, and understand which sections of the Platform are most used. Data collected by these cookies is aggregated and anonymised. No individual Player's browsing behaviour is reported to external analytics providers without anonymisation.
- Functional Cookies: Remember your preferences such as currency display, notification settings, and game lobby layout to provide a more personalised experience across sessions. These cookies are not used for any advertising purpose.
You may disable cookies through your browser settings at any time. Note that disabling strictly necessary cookies may prevent certain Platform features from working correctly, including maintaining your login session. hn888 does not use any cross-site tracking cookies or serve third-party advertising cookies from its Platform pages.
8. Data Retention
hn888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide. Individual retention periods may be extended where required by law or ongoing legal proceedings.
Account data is retained for the duration of your active account relationship with hn888, plus a minimum of 5 years following account closure to satisfy legal obligations. Financial transaction records are retained for a minimum of 5 years. KYC documents and identity verification records are retained for a minimum of 5 years from the date of verification. Technical and usage logs are retained for up to 12 months. After the applicable retention period expires, your data is securely deleted or anonymised in a manner that prevents re-identification.
9. Your Data Protection Rights
hn888 respects your rights in relation to your personal data. You may exercise any of the following rights by contacting the hn888 support team at [email protected]. hn888 will respond to all data rights requests within 30 days of receipt. We may need to verify your identity before processing a rights request.
- Right of Access: You have the right to request a copy of the personal data hn888 holds about you, including information about how it is used and with whom it has been shared.
- Right of Rectification: If any of the personal data hn888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the lawful basis for processing). This right is subject to legal retention obligations — hn888 cannot delete financial records that it is legally required to retain.
- Right to Restrict Processing: You may request that hn888 restricts the processing of your data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
- Right to Object: You have the right to object to the processing of your personal data where hn888 relies on legitimate interests as the lawful basis. You also have the right to object at any time to processing of your data for direct marketing purposes.
To exercise any of your data rights, please contact hn888 support at [email protected] with the subject line "Data Rights Request" and a brief description of your request. hn888 will acknowledge receipt within 5 business days and provide a full response within 30 days.
10. Security Measures
hn888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit between your device and the Platform; encryption of sensitive data fields at rest in our database; role-based access controls that limit staff access to personal data on a strict need-to-know basis; two-factor authentication for all administrative access to Platform systems; regular security audits and vulnerability assessments of Platform infrastructure; and automated monitoring for suspicious login attempts, account takeover patterns, and anomalous transaction behaviour.
While hn888 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. If hn888 becomes aware of a security breach that affects your personal data, we will notify you and take all reasonable steps to mitigate the impact of the breach in accordance with applicable data breach notification requirements.
11. Children and Minors
The hn888 Platform is strictly restricted to individuals aged 21 and above. hn888 does not knowingly collect, process, or store personal data from any person under the age of 21. Age verification is conducted at the point of account registration and may be repeated at any subsequent stage of the Player's relationship with hn888.
If hn888 discovers that personal data belonging to a person under the age of 21 has been collected, all such data will be immediately and permanently deleted from our systems and the associated account will be closed. Parents or guardians who believe their child has registered on hn888 should contact [email protected] immediately.
12. Third-Party Links and Services
The hn888 Platform may display references to third-party game providers, payment services, or sports data providers in the course of normal operation. hn888 is not responsible for the privacy practices of any third-party service. Each provider operates under its own privacy policy, which governs how that provider collects and uses data. hn888 encourages Players to review the privacy policies of any third-party service they interact with.
13. Changes to This Privacy Policy
hn888 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. Where the changes are significant, hn888 will also endeavour to notify active Players via their registered mobile number or email address.
The most current version of this Privacy Policy is always the version published at hn888.ws/privacy-policy. By continuing to use the Platform after any update to this Policy, you acknowledge and accept the revised terms. If you do not agree with the updated Policy, you should stop using the Platform and contact support to close your account.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or hn888's data handling practices, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh.
Email: [email protected]
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